Privacy Policy

Who we are

Criterion Projects is a licensed building contractor operating in New South Wales, Australia. In this policy, "we", "us" and "our" refer to Criterion Projects. "You" refers to any person who visits this website or contacts us.

We take the privacy of the people who contact us seriously. This policy explains what personal information we collect, why we collect it, who we share it with and how you can access or correct it.

The information we collect

Information you give us directly

When you submit an enquiry through our website, call us or send us an email, we may collect:

• Your first and last name
• Your email address
• Your phone number
• The type of project you are planning
• The location of your project
• Your approximate budget range
• Any other details you choose to include in your message

You do not have to give us this information, but if you do not, we may not be able to respond to your enquiry or prepare a quote.

Information we collect automatically

When you visit this website, our analytics and advertising tools may automatically collect:

• Your IP address and general geographic location
• Your browser type, device type and operating system
• The pages you view, how long you spend on them and how you move between them
• The website or advertisement that referred you to us
• Cookie identifiers and similar device identifiers

How we use your information

We use the personal information we collect to:

• Respond to your enquiry and answer your questions
• Prepare quotes, proposals and project documentation
• Deliver building services and manage projects we are engaged for
• Communicate with you about a project that is underway
• Understand how visitors use our website so we can improve it
• Measure the performance of our advertising
• Meet our legal, insurance and record keeping obligations

We do not sell your personal information to anyone, and we do not use your enquiry details to send you marketing you have not asked for.

Cookies, analytics and advertising

This website uses cookies and similar technologies. A cookie is a small text file stored on your device that helps a website remember information about your visit.

Google Analytics

We use Google Analytics to understand how people find and use our website. Google Analytics sets cookies that collect information such as the pages you visit and how long you stay. This information is aggregated and helps us improve the site. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

Google Ads

We advertise on Google. Google and its partners may use cookies to show our advertisements to people who have visited this website, and to measure whether those advertisements led to an enquiry. This is standard remarketing and conversion tracking.

You can control the advertising you see from Google through your Google Ad Settings, and you can opt out of interest based advertising from participating providers at optout.aboutads.info or youronlinechoices.com.au.

Most browsers also let you block or delete cookies through their settings. If you block cookies, parts of this website may not work as intended.

Third party data handling

Google processes some of this data on servers located outside Australia, including in the United States. By using this website you acknowledge that your information may be handled overseas by these providers under their own privacy terms. You can read more in the Google Privacy Policy.

Who we share your information with

We only share your personal information where it is necessary. That may include:

• Subcontractors and trades working on your project, where they need your contact details or site information to do their work
• Suppliers, consultants, architects, engineers and certifiers involved in a project you have engaged us for
• Service providers who help us run our business, such as website hosting, email, analytics and advertising platforms
• Insurers, accountants and legal advisers where reasonably required
• Government bodies and regulators where we are required to do so by law, including building and licensing authorities

We do not sell, rent or trade your personal information.

How we protect your information

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification and disclosure. This website is served over an encrypted HTTPS connection, and access to enquiry data is limited to the people in our business who need it.

No method of transmitting or storing information over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security.

How long we keep your information

We keep enquiry information for as long as we need it to respond to you and to maintain a record of our dealings. Where we have carried out work for you, we retain project records for the period required by our insurance, warranty and legal obligations, which for building work in New South Wales can be a number of years. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and you can ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within a reasonable time. We do not charge a fee for a straightforward request.

If we cannot give you access to something you have asked for, we will explain why in writing.

Making a complaint

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Our approach to the Australian Privacy Principles

We handle personal information in a manner consistent with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth), regardless of whether every provision of that Act applies to a business of our size.

Links to other websites

This website may link to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.

Changes to this policy

We may update this policy from time to time to reflect changes to our practices or to legal requirements. The current version will always be published on this page with the date it was last updated shown at the top.

Contact us